Higher Education

Situation

The client was retiring an older legacy work order-service request tracking system (BMC Track IT!) and replacing it with a more ITIL-compliant, cloud-based solution, ServiceNow ITSM.

Opportunity

Jordayn Consulting was requested to provide Project and Change Management Services.

Action

Jointly implemented, trained, and transitioned over 200 Information Technology Staff members, including C-Suite leadership, Directors, Managers, support staff, and contractors.

Results

As the Organizational Change Management service provider, Jordayn Consulting provided the baseline configuration recommended as an “out of the box” approach with no customizations. As for the results of this approach, the following modules are active in ServiceNow:

· Change Management Module

· Incident Management Module

· Problem Management Module

· Strategic Portfolio Module (SPM)

· Governance, Risk, Compliance Module