Situation The Corporate Division of the organization has ordered the client to upgrade the enterprise budget and financial planning system. The current system no longer adequately addresses the needs of the end user and the support staff impacted throughout the process. Opportunity Jordayn Consulting was requested to conduct an impact and risk management assessment on the project during the Initiation phase to define the project scope better. Action The client’s project team

Situation The client was retiring an older legacy work order-service request tracking system (BMC Track IT!) and replacing it with a more ITIL-compliant, cloud-based solution, ServiceNow ITSM. Opportunity Jordayn Consulting was requested to provide Project and Change Management Services. Action Jointly implemented, trained, and transitioned over 200 Information Technology Staff members, including C-Suite leadership, Directors, Managers, support staff, and contractors. Results